The implementation of a new ERP system unlocked groundbreaking opportunities to improve pricing and profitability. Achieving the projected benefits required high adoption rates of the system and a strong commitment to new ways of working from the very beginning.
Challenge
For years, the CFO had envisioned a more effective way to manage the profitability of pricing changes and systematically optimize Gross to Net. Endless debates about price rebates and promotions across different regions often lacked clear evidence of their true impact. The new ERP system offered a long-awaited opportunity to evaluate and compare pricing and marketing investments across continents, develop smarter strategies, and ultimately drive profitability across the entire business.
However, early in the rollout, it became apparent that central standards were being interpreted differently across various entities. Many local teams failed to see the value of the changes, preferring to continue with their traditional approaches. Compounding this, the lack of consistent data quality posed a significant risk to realizing the system’s full benefits. Without urgent action, the transformation – and its projected impact – was in jeopardy.
Implementation
Consultations and prototyping revealed significant gaps in understanding the new standards and processes, threatening the expected timeline for business improvements. To address these challenges, OXYGY collaborated with the client to develop and implement a tailored approach that focused on both technical and people dimensions.
The key solutions included:
• Definition of processes delivering data defined.
• Mapping of roles
• Mapping of capabilities needed
• Cross divisional alignment on definitions and quality standards
• Design of smart training curricula
• Preparation of training materials and user guides
• Train the trainer for local experts
• Roll out to 80 countries
• Monitoring of adoption and quality standards
This structured and people-focused approach ensured that both the technical framework and the human element of the transformation were addressed effectively.
Achievements
The project fostered unprecedented levels of engagement among staff, who felt well-prepared and confident in adopting new processes and the ERP system. This led to exceptionally high adoption rates and a seamless transition to the new ways of working.
The change was implemented smoothly and on time, with significant improvements in data consolidation speed and quality. Investments in pricing measures can now be analyzed and refined across an increasing number of markets and customers, enabling smarter and more effective pricing strategies. The expected business impact of the new systematic pricing policies has started materializing, delivering the profitability gains the organization had envisioned.
Voices from the project
As a team, being part of this global digital transformation was an exciting challenge. Together with our client, we successfully developed a training curriculum that empowers end-users on their individual learning journeys for future tasks and new ways of working.
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