IT-Enabled Transformation

When ERP projects derail, organizations face challenges across three main areas:

1. People Dissatisfaction
   • Limited adoption of the system
   • Use of shadow spreadsheets
   • High volume of support tickets, often preferring old methods
   • Lack of engagement from middle management
2. Business Disruption
   • Invoicing issues
   • Inventory imbalances
   • Data incompatibility
   • Endless “hyper-care” (continuous firefighting)
3. Top Management Pressure
   • Tensions among top executives
   • Finance struggles with unreliable numbers
   • Misalignment of processes across entities
   • Local entities resist or fail to buy in

Ultimately, everyone blames “the system.”

The P³ Formula (People, Process, Performance) is a framework for driving transformation success by tightly linking three elements:

1. People & Process Alignment
   • Translating processes into people’s daily routines.
   • Integrating people’s realities into local processes.
2. Performance (KPIs)
   • Objectively measuring what truly matters to ensure progress and accountability.

At the core, success comes from continuously balancing and reinforcing the interaction between People, Processes, and Performance metrics.

In each phase of the transformation, we implement powerful solutions to link People, Process, and Performance.

Examples for interventions include:

1. Transformation Readiness & Strategy
   • Goal: Unified Executive Leadership
   • Activity Example: Executive Alignment Workshops:
     • Shared vision
     • Owned transformation goals
   • Results:
     • Aligned powerful messaging
     • Aligned on one KPI-Sheet
2. Communication & Engagement
   • Goal: Staff informed & engaged
   • Activity Example: Change Discovery Workshops:
     • Translate target state into daily reality
     • What’s changing, why, how it impacts me?
     • How can we make best use of this?
   • Result: 90% of staff feeling well-prepared for the change
3. Training & Capability Building
   • Goal: Staff ready from Day 1
   • Activity Example: Business Simulations & Role-based Labs:
     • Train early, in sync with testing
     • Real data & workflows instead of click-throughs
   • Results:
     • 85% already practiced transactions
     • 90% adoption after 2 weeks
4. Go Live & Hypercare
   • Goal: Quick ramp up of human performance – not just tech
   • Activity Example: Hypercare Huddles:
     • From Day 1 with Line managers
     • Spot & resolve blockers instantly
     • Share success stories
   • Results:
     • Short hypercare, 2 months only
     • Quick ramp up, 3 weeks only
5. Value Creation
   • Goal: Reliably realizing the expected business benefits like OTIF, productivity, etc.
   • Activity Example: Value Realization Dashboard:
     • Closely monitor progress on business KPIs and solve issues very quickly
   • Result: ROI realization