The new ERP system represented a critical step into the digital future for a global organization, targeting ambitious innovation and growth goals. Partnering with OXYGY, the initiative ensured a seamless transition while engaging employees worldwide to adopt new processes and ways of working. This collaborative approach enabled the organization to realize business benefits and ROI rapidly.
Challenge
The implementation of a new ERP system represented a significant investment for the organization, promising to drive innovation and meet ambitious growth targets. However, the journey was not without challenges. Adoption was slower than anticipated, and the pilot program in one key country highlighted underestimated complexities. Success required harmonizing business processes across more than 100 global units, improving operations, procurement, and master data management. Crucially, it demanded preparing employees for new roles and tasks to ensure sustained value delivery from the ERP system.
Implementation
OXYGY developed a tailored, end-to-end capability-building solution, ensuring alignment with business needs and priorities. At its core was a “train-the-trainer” approach, leveraging customized training materials created centrally and cascaded across global units. Over five years, the program supported 50,000 to 60,000 end-users, emphasizing the importance of understanding and owning their roles within the new system. Localization efforts and continuous support enhanced engagement and relevance, while effective version management ensured the system kept pace with evolving business requirements.
Achievements
The company successfully activated its people power, meeting and exceeding the anticipated benefits of the ERP system. Beyond financial gains, the initiative became a cornerstone of the organization’s digital transformation journey. Employees were well-prepared and engaged, enabling the timely adoption of new processes and ways of working. The capability-building program proved to be a robust framework for long-term success, reinforcing the company’s commitment to innovation and operational excellence.
Voices from the project
Collaboration is what sets us apart. I enjoy how we work closely with colleagues to develop innovative solutions that enhance efficiency and address clients’ challenges. By partnering with our clients onsite, we also ensure the successful implementation of training, communication, and overall change management through a truly collaborative approach.
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