Challenges and tasks
Type of Project: Change & Communications
Transition of services (People & Organization, IT, Financial Reporting & Accounting, Procurement, Real Estate & Facility Services) from 2 acquired medical innovator startups, into a global business services organization.
Objectives:
- Support smooth transition of core services without disruption in delivery of business value and growth trajectories of acquired companies
- Maximize retention of personnel with specialized skills during transition
- Buy-in for new processes, standards, and people transfers by global and country stakeholders across 12 countries
OXYGY's Approaches
Organizational Design and People Integration
- Close engagement with workstreams to ensure timely alignment and decisions
- Tiered communication of program strategy and benefits ahead of people changes
- Collaboration with receiving managers on onboarding expectations
- Pulse checks with transitioned teams 8 and 16 weeks after change
Service Transition Communications and Stakeholder Engagement
- Detailed stakeholder mapping and engagement strategy
- High level program communications during planning, followed by service deep dives (governance, roadmaps) during execution
- Engagement sessions with country leadership co-facilitated by acquisition leads and corporate function lead, creating close cross-company collaboration
Outcomes and value created
Service Transition Communications and Stakeholder Engagement
- 177 services delivered and onboarded in 18 months, meeting company targets
- 40 sites in 13 countries integrated
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