I have 20+ years of experience advising clients across a broad range of industries and geographies on how to increase business performance through the alignment of strategy, business process, organizational design and technology. Consequently, I am well-versed in project & change management, as well as process design & excellence, quality management and strategy evaluation.
My Areas of Expertise: Program and Change Management, Data & Digital Transformation, Operating Model Transformation, Operational Excellence
My Sector Focus: Pharmaceuticals & Life Sciences, Financial Services, Consumer Goods
My Languages: English, Spanish
My Education: BS in Computer Science, Duke University and MBA, Anderson Graduate School of Management at UCLA
Operational Excellence: Supported the design, development, delivery & measurement of continuous improvement program for a large financial services client that delivered more than $150MM impact within two years.
Lean Transformation: Designed, developed, supported & coached a site-wide Lean transformation for a pharmaceutical client.
Robotic Process Automation (RPA): Supported RPA/digital transformations for multiple organizations including financial services, insurance services & medical billing providers. Engagements include automation assessment, design, development, improvement & change management.
Business Process Improvement: Managed process improvement & lean initiatives aimed at improvement services delivery processes, including new employee setup and infrastructure requests.
Change Management: Designed change management support & processes for pharmaceutical client implementing new technology.
Organizational Transformation: Provided project & change management support for the transition from annual to continual planning for a financial services client.
Business Process Improvement: For numerous clients, provided training, coaching & project management support for continuous process improvement initiatives & methodologies.