Challenges and tasks
A rapidly growing start-up unicorn, offering cloud-based call-center and phone systems of choice for modern businesses was looking for help with the following compliance challenges:
- A crucial driver of the growth strategy was to achieve full compliance with national laws and international regulations according to investors requirements.
- Management needed to build and implement a robust compliance framework to achieve and retain all licenses and authorizations required to operate internationally, minimizing the legal and reputational risk.
In a facilitative way, we engaged executives of the client and the best external experts in the area of compliance for:
- Situation understanding and analysis
- Innovative solutions creation
- Successful further deployment
- Collaboration with international law firm Bird & Bird to help the client achieve full compliance
…applying our Co-DISCOVER, Co-DESIGN and Co-DELIVER approaches
Outcomes and value created
- Successfully achieved full compliance in time, on scope and on budget in: Telecommunications Regulatory Policies and Procedures (such as Emergency Calling and Numbers Registration), ABC and Whistleblowing, Sanctions and Trade Compliance, and Data Protection.
- Established the foundations for a full-scale operational transformation of company-wide processes and workflows, through a robust business-first approach to regulatory compliance implementation.
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